Category
War in Ukraine

Russia’s Yandex Taxi Gets Knocked Offline and Turns to Google Maps for Help

2 min read
Google logo Prefer U24 Media on Google
Authors
Photo of Vlad Litnarovych
News Writer
Yandex Taxi car is seen in front of Saint Basil’s Cathedral at Red Square in Moscow, Russia, on March 24, 2020.
Yandex Taxi car is seen in front of Saint Basil’s Cathedral at Red Square in Moscow, Russia, on March 24, 2020. (Source: Getty Images)

Yandex Taxi has begun advising drivers to use Google Maps or Waze after a series of strikes on the company’s Russian data centers was followed by widespread disruptions across its services, according to Russian outlet Verstka on October 12.

Two taxi drivers in Moscow and Yekaterinburg told the outlet that a notification recommending alternative navigation apps appeared inside Yandex Pro, the company’s platform for drivers.

We bring you stories from the ground. Your support keeps our team in the field.

DONATE NOW

Yandex also advised them to download offline maps of their cities in case its own navigation service temporarily becomes unavailable.

The guidance comes after several days of widespread problems affecting Yandex Taxi. Drivers and passengers across multiple Russian regions have reported delays and errors in the service, while some drivers say the disruption is now directly affecting their work and earnings.

One Yekaterinburg driver told Verstka that he can no longer properly view his order history and that trip statuses are updating with significant delays. In some cases, a driver may already be completing a second ride while the system still shows them as heading to the first, despite the driver correctly marking arrival, pickup, and completion.

Taxi bonuses are also reportedly failing to appear, reducing drivers’ earnings. Another issue involves so-called “phantom orders,” in which drivers arrive at the requested address only to be told by passengers that they have already booked and taken another vehicle.

The problems are not limited to Yandex Taxi. Users have also reported disruptions affecting Yandex Pay, Telemost, Direct, Mail, Messenger, Disk, and other services. According to DownDetector data cited by Verstka, roughly 435,000 users reported problems over the past 24 hours.

The outages follow Ukrainian drone attacks against three of Yandex’s four major data centers in Russia—in Sasovo in the Ryazan region, Kaluga, and Vladimir.

Earlier, reports emerged that Ukrainian drone strikes on Russian data centers may have knocked all three of Yandex’s supercomputers offline, potentially taking out half of the six largest supercomputing systems operating in Russia.

See all

Never miss a frontline update

Make UNITED24 Media a preferred source on Google and get our exclusive reporting and military analysis from inside Ukraine.